Support
Don't have an onsite IT technician to address the issues that inevitably come up?
Let us be your "just-in-time" IT support, with several different options to choose from:
- Remote Support: We use a secure remote client to connect to your system(s) for troubleshooting.
- Onsite Support: We'll come onsite to assess the situation and provide any solutions necessary to get you back up and running.
- We support Windows-based desktop and server operating systems, desktop and server hardware, networking hardware, mobile devices, cloud services, and more. See below for more details!
Hardware
We have experience in building, configuring, maintaining, and troubleshooting the following products:
- Desktops - HP, Dell
- Laptops - HP, Dell, Acer, ASUS, Lenovo, Microsoft Surface
- Tablets - Samsung, Microsoft Surface
- Servers - HP, Dell
- Networking:
- Switches - Cisco, HP, Netgear, Linksys, D-Link
- Firewalls/Routers - SonicWall, Cisco, Checkpoint
- Wireless Access - SonicWall, Engenius, Cisco, Linksys, Netgear
- Battery Backup - APC, Tripp Lite
Software
The following are some examples of the types of software and applications that we have experience with:
- Operating Systems:
- Desktop - Windows 2000, XP, Vista, 7, 8.1, 10, 11
- Server - Windows Server 2003, 2008 and 2008 R2, 2012 R2, 2016, 2019
- Server Tools - Active Directory, Group Policies, DNS, DHCP, scripting, PowerShell, Print / Share Management, and much more.
- Office Productivity - Microsoft Exchange; Microsoft Office; Adobe Acrobat Reader, Standard, and Professional.
- Database - Microsoft SQL Server, Microsoft Access.
- Security - Symantec Endpoint Protection, MalwareBytes Business.
- Accounting - Quickbooks, Quicken, Sage Peachtree, MAS90, SBT, ProSystem fx Engagement.
- Tax Prep - Lacerte, QuickBooks.
- Legal - ProLaw Law Firm Business Management, Legal Solutions, CA Jury Instructions.
- Healthcare/Dental - Raintree Systems, eClinicalWorks, OpenEMR, Ramsoft PACS, Welch Allyn EKG, PracticeWorks, PCLink, Dexis PACS.
- Manufacturing/Construction - Predator CNC, Sage Construction Partner.
- Auto Body - CCC One, Mitchell Estimating/UltraMate, Car-O-Data.